Refund Policy

All products sold on TheoSheets are digital downloads. Because digital files are delivered instantly and cannot be returned, purchases are generally non-refundable once the files have been accessed or downloaded.

However, we want every customer to have a positive experience, and we will always do our best to help if something goes wrong.

Refunds may be considered in the following situations:

• You were charged twice for the same purchase
• You did not receive access to the files due to a technical issue
• The downloaded file is corrupted or incomplete and cannot be replaced

If you experience any of these issues, please contact us and we will work to resolve the problem promptly.

Because our products are immediately accessible digital downloads, refunds are generally not provided in the following cases:

• You changed your mind after purchasing
• You purchased the wrong item by mistake
• You expected a different style of music after listening to the preview
• You no longer need the product

We encourage customers to review the preview score and demo recording available on each product page before purchasing.

If you encounter any technical difficulties such as:

• Problems downloading files
• Files not opening properly
• Missing items from a download package

Please contact us and we will make sure you receive the correct files.

If you need assistance with a purchase, please contact us through the Contact page on this website.

When reaching out, please include:

• The email used for your purchase
• The name of the product
• A brief description of the issue

We typically respond within 24–48 hours.

Our goal is to make TheoSheets a trusted place for musicians to discover and enjoy new music. If something isn't working as expected, please reach out and we will gladly help.

This refund policy may be updated occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page.